Claim ID#  New

As the COVID-19 situation evolves we would like to assure you of our commitment to help keep our customers, staff, and our store as safe as possible. We understand that this is a time of need for home entertainment and appliances especially if you’re engaging in self-isolation, as we are all going to have lots of time on our hands.

Store Closures

To protect the health and safety of the public and our team members, many of our stores are closed or open for limited times. For the most up to date information about your nearest AVU retailer, check our store locator.

Service Centre Closures

The availability of service in your area is changing day to day with response to the crisis our nation is in. In some cases, the closest service centre to you may be closed for various reasons. The operators of the service centres are small businesses and are not immune to the impact of COVID and therefore may be unable to provide service to you. This is out of our control and in these cases we will do our best to offer you a meaningful solution that will assist you in resolving your needs.

Your Service Claim

This claim form is for extended service protection plans only, covering products past the manufacturer’s original warranty period, usually one year. If your product is within one year of the purchase date, please contact the original purchase retail location for details on service. Customers requiring service under this plan must initiate a claim and complete the required (*) information (e.g. Customer's Email).
For Full Terms & Conditions, please visit Guaranteed Protection Plan

FAQ – Need some information to help you out?

Follow this link to our FAQ page for some general information to help you right now.
GPP FAQ

VIP Club

To stay in touch, join our VIP list here: VIP Signup

We wish you and your family well during these challenging times. We sincerely appreciate your business and thank you for your understanding.

Sincerely,

AVU Service Team